FAQ Help Centre
Find answers to common questions about requesting services, receiving quotations, purchasing leads, using credits, managing your profile and getting the most out of ServiceProLink.
For Customers
Helpful answers for people looking for reliable service providers in South Africa.
What is ServiceProLink?
ServiceProLink is an online platform that connects customers with service providers across South Africa. Customers can submit a service request, and suitable service providers may contact them with offers or quotations.
How do I request a service?
Search for the service you need, select the relevant category, complete the service request form and submit your request. Please provide accurate information so that suitable service providers can understand your requirements.
Is it free to submit a service request?
Yes. Customers can submit a service request on ServiceProLink without paying a fee.
What information should I include in my request?
Provide the type of service required, location, preferred date, project details and any important notes that may help service providers prepare an appropriate quotation.
How will service providers contact me?
Interested service providers may contact you using the contact details submitted with your request.
How many service providers may contact me?
A limited number of service providers may purchase access to a request and contact the customer. The current public leads page shows a maximum of 5 purchases per lead, helping prevent customers from receiving too many calls or messages.
Am I required to accept a quotation?
No. You may compare service providers, ratings, reviews, prices and availability before deciding whether to proceed.
How do I choose a reliable service provider?
Review the service provider’s profile, customer ratings, reviews, service categories and any other available information before appointing them.
Does ServiceProLink employ the service providers?
No. Service providers operate independently. ServiceProLink assists customers and service providers in connecting through the platform.
What should I do after the work is completed?
Please rate and review the service provider. Reviews help other customers make informed decisions and help reliable service providers build their reputation.
For Service Providers
Guidance for registered providers who want to receive relevant requests and use credits effectively.
How do I register as a service provider?
Create an account, complete your profile and select the service categories for which you would like to receive requests.
How do I select the service requests I want to receive?
Use the service category selection option in your account or the category-selection link sent to your registered email address. Ensure that you subscribe to the correct categories.
Why am I not receiving relevant leads?
Confirm that you selected the correct service categories, your email address is confirmed and your contact details are accurate. Lead availability also depends on customer demand in your selected category and location.
What is a lead?
A lead is a service request submitted by a customer who may require assistance from a service provider.
How do I buy a lead?
Open the available request, review the information and use your available credits to purchase access to the customer’s contact details.
What should I do before spending my credits?
Send an offer or message to the requester first to confirm whether they still need assistance. Ask them to respond with “Yes” or “No” before purchasing the lead. This reduces the risk of spending credits on a request that is no longer available.
What happens after I purchase a lead?
The customer’s available contact details will be revealed, allowing you to contact them directly and discuss the service required.
Does buying a lead guarantee that I will get the job?
No. Purchasing a lead gives you access to the customer’s contact details, but it does not guarantee appointment or payment. The customer decides which service provider to use.
How many service providers can purchase the same lead?
The current public leads page shows a maximum of 5 purchases per lead. The availability counter indicates how many service providers have already purchased access.
What are credits used for?
Credits are used to purchase access to customer contact details for available service requests.
How do I buy credits?
Go to the credit or package purchase section, select the appropriate package and complete the available payment process. Public product pages currently show lead reveal packages including Reveal 1 Phone Number, Reveal 4 Phone Numbers and Reveal 8 Phone Numbers.
Why are ratings and reviews important?
ServiceProLink may send or display your service profile, ratings and reviews to customers before they make a decision. Positive reviews improve your credibility and may increase your chances of being selected.
How do I improve my chances of getting work?
Complete your profile, select the correct service categories, respond quickly, communicate professionally, provide clear quotations and ask satisfied customers to leave ratings and reviews.
Can I receive leads outside my service category?
You should generally receive requests based on your selected categories. Service providers should regularly review and update their service-category subscriptions.
What should I do if the customer no longer needs the service?
Do not purchase the lead where possible. Confirm availability with the requester before spending credits.
Can credits be refunded?
Credits should generally not be refunded where a valid customer contact has been revealed. Any refund request should be considered in accordance with the platform’s applicable terms and support process.
How do I update my profile or contact details?
Log in to your account and update your profile information. Ensure that your phone number, email address, service categories and operating locations remain current.
How do I install ServiceProLink on my phone?
Open ServiceProLink in your mobile browser and use the browser’s “Add to Home Screen” or “Install App” option where available.
Payments and Accounts
Support for payments, account access and email confirmation.
What payment methods are available?
Available payment methods are displayed during the ServiceProLink checkout process before you complete payment. Select the available checkout option that suits you, or contact ServiceProLink support if you need help completing a credit or package purchase.
What should I do if my payment is not reflecting?
Confirm that payment was completed successfully, keep your proof of payment and contact ServiceProLink support with your account and payment details.
What should I do if I cannot log in?
Use the password-reset option and ensure that you are using the correct registered email address. Contact support if the problem continues.
Why must I confirm my email address?
Email confirmation helps verify your account and ensures that important service requests and platform notifications can be delivered to you.
Safety and Support
Important information for safer appointments and support requests.
How can customers stay safe when appointing a service provider?
Customers should review profiles, ratings and reviews, confirm the scope and price in writing, avoid paying large amounts upfront without proper verification and keep records of all agreements.
How can I report a problem?
Use the Contact Us or support option on ServiceProLink and provide the relevant request, account or payment details.
How can I contact ServiceProLink?
You can use the ServiceProLink Contact Us page. The current public contact details are 29 Phinda Street, Moreleta Park, Pretoria, 0181; Cell No: 072 605 4349; Email: info@serviceprolink.co.za.
Need a service?
Submit a request today and connect with suitable service providers in South Africa.
Are you a service provider?
Register and start receiving relevant service requests from customers looking for help.